Deliveries & Returns

UK DELIVERIES
FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £40. Please note that your basket contents must amount to £40 in value once a discount code has been applied to qualify for free UK delivery.

No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

We ship UK orders within 1 working day after an order is placed. All standard deliveries will be sent Royal Mail 1st Class or 2nd Class depending on which selection is chosen, and can usually be expected within 1-2 business days.

You will receive a despatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.

For local orders placed with CF32, I will deliver, usually on the day if an order is placed before 5pm.

PROMOTIONAL CODES
Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.

INTERNATIONAL DELIVERIES
We do not ship internationally except to the Republic of Ireland, please contact us for a quote for posting.

REFUNDS & RETURNS
We hope that you'll be thrilled with your candles when they arrive but if anything isn't right we are on hand to help. Contact us on candles@bougie-cannwyll.co.uk for assistance and we'll get back to you promptly.

We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damaged may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. Sadly, we cannot refund or replace candles that have been used. 

You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.